Refund & Cancellation Policy

Before you purchase

Please review this cancellation and refund policy before making any purchase. It applies to all evaluations and services provided by WorkNoteNow. Your payment covers a medical evaluation with a licensed clinician — not the issuance of a doctor's note or any particular outcome.

Cancellation policy

• You may cancel your appointment any time before your consultation begins.
• All cancellations will incur a $35 administrative fee. This fee covers payment-processing and scheduling costs.

Refund policy

• If you meet with a clinician and a note is not issued because the clinician determines it is not medically appropriate, you will receive a refund of your evaluation fee.
• Refunds are not issued for consultations once they have occurred and a note has been issued.
• Refunds will also be issued if: WorkNoteNow is unable to provide services due to changes in state or jurisdictional laws or policies; or you pre-pay but do not pass the pre-appointment screening process. To request a refund, email us at tory@myeyerx.net.

Refund process

• To request a refund, email us at tory@myeyerx.net.
• Refunds are processed back to the original card used for the purchase.
• Allow up to 72 hours for the refund process to be completed.

Additional refund information

• For purchases made before screening that are subsequently refunded, the full amount will be refunded minus the $35 administrative fee to cover processing costs. This fee is clearly stated during the purchase process for transparency.
• We strongly recommend completing the intake and screening steps before making a purchase to confirm eligibility and avoid unnecessary charges.

Duplicate charges

If you believe you were charged more than once, contact support at tory@myeyerx.net and we will investigate promptly.